Shortd App FAQ

General Questions

What is Shortd?
Shortd is an innovative app designed to help you convert documents into engaging shorts and reels for easier revision. Ideal for those who struggle with focus, Shortd makes studying more efficient by breaking down content into digestible and visually appealing formats.
How do I create an account?
To create an account on Shortd, follow these steps:
1. Download the Shortd app from the App Store or Google Play Store.
2. Open the app and tap on “Sign Up.”
3. Enter your email address and create a password.
4. Follow the prompts to complete your profile setup.
How do I reset my password?
If you’ve forgotten your password or need to reset it:
1. Open the Shortd app.
2. Tap on “Forgot Password?” on the login screen.
3. Enter your email address and follow the instructions sent to your email to reset your password.

How do I generate a short or reel from a document?
To generate a short or reel:
1. Open the Shortd app.
2. Tap on “Create New” or “Generate Reel.”
3. Upload the document you want to convert.
4. Select the key sections or points you want to highlight.
5. Choose your preferred format and style for the short or reel.
6. Tap “Generate” to create your content.
Can I edit the generated shorts and reels?
Yes, you can customize and edit the generated content. After creating a short or reel, you’ll have options to make adjustments, add annotations, and refine the visuals to better suit your needs.
How do I share my shorts and reels?
To share your content:
1. Open the Shortd app.
2. Select the short or reel you want to share.
3. Tap on the “Share” button.
4. Choose your preferred sharing method, such as social media, email, or direct link.

How do I update my profile information?
To update your profile information:
1. Open the Shortd app.
2. Go to “Settings” and select “Profile.”
3. Update your information and tap “Save” to apply the changes.
How do I delete my account?
To delete your Shortd account:
From Web:
1. Visit Delete Account
2. Enter information and Tap on “Submit”
3. Follow the prompts to confirm your decision. Please note that this action is irreversible and will permanently delete all your data from our servers.
From App:
1. Open the Shortd app.
2. Go to “Settings” and select “Account.”
3. Tap on “Delete Account.”
4. Follow the prompts to confirm your decision. Please note that this action is irreversible and will permanently delete all your data from our servers.
What happens if I delete my account?
Deleting your account will permanently remove all your data, including generated shorts, reels, and any personalized settings. This action is irreversible and you will not be able to recover this information once the account is deleted.

How do I request a refund?
If you are eligible for a refund, you can request it by:
1. Opening the Shortd app.
2. Going to “Settings” and selecting “Billing.”
3. Tap on “Request Refund” and fill out the refund request form.
4. Submit the form, and our support team will review your request.
What is the refund policy?
We offer a refund within 14 days of purchase if you are not satisfied with the app. Refunds are only granted if:
- You have not exceeded the usage limits or consumed the services beyond the trial period.
- You provide a valid reason for the refund request.
How long does it take to process a refund?
Once your refund request is reviewed and approved, it typically takes 5-10 business days to process. The refund will be credited back to the original payment method.

I’m experiencing issues with the app. What should I do?
If you encounter any issues:
1. Ensure you have the latest version of the app installed.
2. Restart the app or your device.
3. Check our Support Page for troubleshooting tips.
4. If the issue persists, contact our support team through the “Help” section in the app or email us at support@Shortd.io.
How do I report a bug or suggest a feature?
To report a bug or suggest a feature:
1. Open the Shortd app.
2. Go to “Settings” and select “Feedback.”
3. Describe the issue or suggestion in detail and submit it.

If you have any other questions or need further assistance, please reach out to our support team:

Email: support@Shortd.io
In-app Support: Go to “Settings” and select “Help” to chat with our support team.